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AI & Automation Disclosure and Consent

Who is operating

In software-only service, the owner remains the operator: StayPilot's AI drafts responses and prepares actions, and executes only the instructions the owner has explicitly configured and enabled. In property-management service (available only under a signed management agreement, in jurisdictions where StayPilot or a licensed partner may lawfully provide it), StayPilot operates the property within the authority that agreement grants. Autonomy is opt-in in both modes: AI output defaults to drafts for human review, and autonomous sending must be explicitly enabled.

What can be automated

Within operator-configured policies, and once enabled, the platform automatically:

  • Sends, schedules, and responds to guest communications (booking confirmations, check-in instructions, questions answered from the property knowledge base);
  • Generates, delivers, schedules, and revokes door access codes, including emergency replacement codes for verified in-stay guests;
  • Schedules cleaners and reassigns backups when schedules are at risk;
  • Triages maintenance reports and dispatches approved vendors for emergencies within pre-authorized limits (default $300);
  • Issues small refunds within pre-authorized limits (default $75) when a verified service failure is documented;
  • Prepares statements, requests reviews, and generates operational reports.

What is never automated

  • Expenses or refunds above configured limits — these always require owner or operator approval;
  • Charging any cost to the platform itself — all property expenses are borne by the property owner, guest, or vendor per the governing agreements;
  • Responses on sensitive topics (safety incidents, legal threats, discrimination concerns, disputes) — always escalated to a human;
  • Eviction/termination of a stay, deposit claims, and policy changes — human decisions.

Safeguards

  1. Policy-bounded: every automated action must cite an authorizing policy; actions without one are blocked and escalated.
  2. Logged: every automated action is recorded in an audit trail — what happened, why, which policy authorized it, what data was used — reviewable by the operator and, for their properties, the owner.
  3. Reversible / human override: operators can pause any automation, take over any conversation, and reverse automated decisions; guests may request a human at any time by replying "human" or calling the posted number.
  4. Confidence thresholds: AI responses below the configured confidence threshold are drafted for human review instead of sent.
  5. No hidden recording: the platform processes written communications and device telemetry (lock events, noise *levels*); it does not record audio or video inside homes.

Consent

By signing below (or accepting electronically), you acknowledge this disclosure and consent to: (a) automated processing and AI-assisted handling of communications and operational decisions as described; (b) receiving automated transactional messages (email/SMS/platform); and (c) for owners — automated execution of expenditures within the limits you configure. Consent to non-essential communications may be withdrawn at any time without affecting service-essential messages.

Name: __________ Role: Owner ☐ Guest ☐ Vendor ☐ Date: __________